Refund Policy

Body by Dolo stands behind every product and service we offer. We offer a 30-day money-back guarantee on eligible purchases.

1. Refund Window

If you are not satisfied with your purchase, you may request a full refund within 30 days of the original order date.

2. How to Request a Refund

Refunds are processed by our payment provider, Paddle.com, which acts as Merchant of Record for all Body by Dolo orders. To request a refund:

• Visit paddle.netand look up your order using the email you purchased with, or
• Email hello@bodybydolo.com with your order details and reason for the request.

3. Subscriptions

You may cancel a subscription at any time. On cancellation you will retain access for the remainder of the paid billing period. We do not automatically prorate mid-period cancellations, but you may request a refund of the most recent charge within the 30-day window above.

4. Session Packages & Memberships

Unused sessions within a session pack or the current membership period are eligible for a full refund within the 30-day window. Sessions already completed are non-refundable.

5. Gift Cards

Gift cards are refundable to the purchaser within 30 days of purchase if the code has not been redeemed. Once redeemed, gift card balances are non-refundable but may be applied toward any eligible service.

6. In-Person Coaching

Cancellations made at least 24 hours before a scheduled 1-on-1 session are fully refundable or may be rescheduled at no charge. Late cancellations or no-shows may forfeit the session.

7. Questions

Questions about a refund? Email us at hello@bodybydolo.com.